If someone is inconsolable, they are so sad, or so shocked, that kind words and hugs do not reach them yet. A child who has lost a pet. A person after a death in the family. Sometimes, more loosely, a fan after a lost game — though actually, that use is a bit like acting; the core picture is real grief that will not take comfort for now. The word describes a state, often a passing one: people say “inconsolable for days,” not usually “an inconsolable personality.” It is a strong word. If someone is only a bit down, this is too much. You will see it in news (“inconsolable relatives”) and in stories.